Refund policy

Exchange

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, black care label and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange you can contact us on support@hybridwear.co. If your exchange is accepted, we’ll send you return shipping instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds/Returns 

Any unwanted product must be returned within 30 days from when your HYBRID order was delivered. Please see the below for any exceptions to this rule:

  • All Underwear & Swimwear can't be returned for hygiene reasons.

  • Socks can be returned if they are sealed in their original packaging.

  • All bottles are non-returnable due to hygiene reasons.

  • Personalised items can't be returned.

  • Items ON Sale are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.

  • Items can be returned even if the swing tag has been removed, as long as the item is unworn and unwashed.

  • If the small black care label has been cut out, the return cannot be accepted.