FAQ's

Sizing and fit

How does the sizing run?
True to size across compression and bottoms. Tracksuits and pump covers are cut relaxed, so size down if you want them closer to the body. Full measurements are on the size charts page and on every product page.

I am between sizes. Up or down?
Take the larger size. Our measurements are taken flat, and everything is cut to layer.

Delivery

How long does delivery take?
Two to four working days to major metros, three to five elsewhere in South Africa. Orders placed on a weekday are dispatched within 24 hours.

What does delivery cost?
Free on orders over R1,500. R95 below that. Courier tracked door to door.

Do you ship internationally?
Yes, tracked the whole way. Duties are calculated before you pay, so there is nothing to settle on arrival.

Where is my order?
See track your order.

Returns and exchanges

Can I return something I have trained in?
Yes. Thirty days, worn or unworn, as long as it comes back clean. We cover the return leg.

How do I start a return?
Get in touch with your order number through our contact details, and read the full refund policy for what is and is not covered.

Can I exchange for a different size?
Yes, subject to stock. Tell us the size you want when you start the return and we will hold it where we can.

Stock

Do you restock sold-out sizes?
Core sizes are restocked every four to six weeks. Conditioning Club drops are seasonal and are not always repeated.

Discounts and payment

Is there a student discount?
Yes. Verify with your institution email and the discount applies to full-price kit for the year. Details on the student discount page.

Can I stack discounts?
No. One code per order, on full-price items only.

How can I pay?
Card, Instant EFT, Apple Pay, Google Pay, and pay-in-four through Payflex, MoreTyme and Mobicred. Everything is processed over a secure checkout — we never see your card details.

The clubs

What are the Conditioning Club and Strength Club?
Free community meet-ups, monthly. Running with the Conditioning Club, lifting with the Strength Club. No membership, no fee — turn up.

Still stuck?

Message us on Instagram at @hybridwearco or use our contact details. A person answers, usually the same day.